About This Policy
Blue Voyages Holidays (“we”, “our”, “us”) takes data protection and privacy responsibilities seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us, including when you visit our website, make an enquiry, book a trip, or use any of our travel-related services.
This Privacy Policy applies to our website and related digital platforms. We may update this policy from time to time to comply with legal requirements and to reflect changes in how we operate our business. You are encouraged to review this page periodically to stay informed of any updates.
What Information Do We Collect About You?
Making an Enquiry or Booking a Trip
When you make an enquiry or book a trip with Blue Voyages Holidays, we may collect certain personal information depending on your interaction and the services you use, including but not limited to:
Full name, title, gender, and date of birth
Postal address, email address, and phone/WhatsApp number
Emergency contact or next of kin details
Travel preferences and dietary requirements
Passport details (such as nationality, place of birth, passport number, expiry date)
Passport or visa scans (where required for bookings)
Travel insurance details
Flight, hotel, transport, and itinerary-related details
We also process and store information about the travel products and services you have enquired about or purchased, including details shared with us by airlines, hotels, destination management companies, or other travel partners.
Visa & Documentation Assistance
If we assist you with visa applications for destinations such as Europe (Schengen), the UK, Australia, New Zealand, UAE, Singapore, or other countries, additional information may be requested, including:
Occupation and employment details
Education history
Marital status and family details (spouse, children, parents)
Travel history and supporting documents
If you provide personal information on behalf of another person (for example, a family member or travel companion), you confirm that you have obtained their consent to share their information with us and that they are aware of this Privacy Policy.
Cookies and Technical Information
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. A cookie is a small data file stored on your device.
Cookies may include:
Session Cookies: Temporary cookies that expire when you leave the website
Persistent Cookies: Cookies that remain on your device for a set period
We may also automatically collect technical information such as IP address, browser type, device details, operating system, pages visited, and time spent on the website.
You can manage or disable cookies through your browser settings; however, some website features may not function properly.
Purposes of Collecting Personal Information
We collect and use your personal information to:
Identify you and process travel enquiries and bookings
Provide and manage our travel products and services
Communicate with you regarding bookings, updates, and support
Notify you about offers, promotions, and new services (where permitted)
Improve our website, services, and customer experience
Meet legal, regulatory, and contractual obligations
Marketing Communications
Marketing is an important part of our business. With your consent or where permitted by law, we may use your personal information to inform you about travel deals, offers, and services via email, SMS, phone calls, WhatsApp, or online advertising.
We may use third-party marketing or advertising platforms to deliver relevant promotions. These providers are required to protect your information and use it only for authorized purposes.
You may opt out of marketing communications at any time (see “Removal from Marketing Lists” below).
Security of Your Personal Information
Your personal information may be stored in:
Computer systems and electronic databases
Digital records and backups
Telephone recordings (customer support)
Hard copy files (where necessary)
Photos or videos (with consent)
We take reasonable technical and organizational measures to safeguard your information against unauthorized access, misuse, loss, or alteration. However, no method of data transmission over the internet is completely secure.
Photos and Videos
During trips or tours, photos or videos may be taken as part of customer experiences. These may be used on our website or social media platforms for customer stories or promotional purposes only with consent. If you do not wish to appear in photographs or videos, please inform us in advance.
We are not responsible for photos or videos taken by fellow travelers without our knowledge or control.
Financial Information
Payments for our services are processed through secure third-party payment gateways (such as Razorpay, Paytm, Stripe, or similar providers). We do not store your credit/debit card details on our servers.
Please do not share card or banking information via email or messaging platforms. We are not responsible for the privacy practices of third-party payment providers; we encourage you to review their respective privacy policies.
Sharing of Personal Information
We do not sell or rent your personal information. We may share your information only with:
Airlines, hotels, transport providers, and travel partners for booking purposes
Visa processing authorities or service providers (where applicable)
Payment gateway providers for transaction processing
Legal or regulatory authorities when required by law
Removal from Marketing Lists
If you prefer not to receive marketing communications from Blue Voyages Holidays, you may opt out at any time by:
Using the unsubscribe link in our emails, or
Contacting us directly via email
Policy Modifications
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date. Continued use of our services after updates indicates acceptance of the revised policy. Where required by law, we will seek your consent before applying material changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Blue Voyages Holidays
Email: info@bluevoyagesholidays.com
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